After you have paid the order, we will send the shoes to you in 24 hours. If we could not send the shoes to you during this time, we will send email to you. Then you will get the tracking number of your package. You can link  http://www.ems.com.cn/english-main.jsp to check it. Any question you can contact customer service manager. When you got the package , if you did satisfied with it, you can send the shoes back. We promise return the money of shoes to you.