Our working time is 18:00 to next day 4:00 in New York time. You can contact our live help during this time or give us the phone call. The phone number is 1(158)620-4488. We are happy to help you solve any problems you meet in our website. Other times you can choose to send email to our customer service manager Lily. The email address is shoesno8@hotmail.com. We will reply you in 24 hours.